We require all students who wish to practice to pre-register for class using the FREE Power Life app. Read below for some answers to your most commonly asked questions.
What if I forget or choose not to pre-register for class?
Typically, there will be room for you should you ever forget or choose not to pre-register, but we make no guarantees, especially during our busier times of day (i.e. early mornings, right after work). Please make sure you check in at the front desk upon your arrival so the instructor can see if there is space for you in class. If there’s not, there’s often another class that starts shortly!
How do I pre-register for class?
The best way to sign up for classes is by using our FREE app. To sign up on our app, please follow these steps:
- STEP 1:Open the Power Life app. (Make sure you are using our NEW app. The icon is a white flame on an orange background!) Log in using the email and password we have on file in our system. If you do not have an account, please use the email address you’d like us to use to contact you.
- STEP 2: Go to the “Book” tab and find the class you’d like to attend.
- STEP 3: Click the yellow “Book” button. (Or, if the class is full, tap the gray “Waitlist” button.)
- STEP 4:On the next screen, confirm your desire to book class by clicking “Book it!”
- STEP 5:You’re all set! If you are added to class after being on a waitlist, you will be notified via text message that you’ve been added to the roster. In the text message, you are asked to confirmthat you still want to take class by responding Y or N.Please don’t forget to confirm!
You can also sign up for classes on our website. To do that, please navigate to “Book a Class” on our main menu. Heads up, you must have an active package or membership to register for class. If your membership is on suspension please contact us to lift it.
How do I pay for classes?
If you have an active Auto Paymembership or class package (5-Pack, 10-Pack, etc.),you’re covered! You can also pay for a drop-in or an intro week using our app.
If you are on suspension, you will need to un-suspend your membership before you can take class. Please contact us using this form and a member of our team will be happy to assist you.
The class I want to take is full. What do I do?
Add yourself to the waitlist! We encourage everyone to use the waitlist function for a couple reasons:
- A spot might open up for you.
- Waitlists help us determine the times and days people would most like to practice so we can add classes to the schedule.
I’m on the waitlist. Now what?
If a spot opens up for you, you will be asked via text message to confirm if you want to take the class.Responding with “Y” means, “Yay, I’ll see you there!” Responding with “N” means, “No, but hopefully the next person in line can take class!” You will not be charged a late-cancellation fee if you respond with “N”.
We kindly ask that you do always respond to the text message. If you can’t make it but don’t let us know, we will not know it’s okay to contact the next person in line about coming to class.
I’m not getting alerts when I am added to a class from a waitlist. Why is that?
Chances are, we have either incorrect contact information, or you have opted out of receiving these types of communication from Power Life. Please contact us so a member of our team can assist you with updating your contact preferences.
I suspended my Auto Renew membership, but I’m ready to come back! How do I lift my suspension?
We’re so excited to have you back! Please contact us using this form and a member of our team will lift your suspension. Remember, you will not be able to register for classes withoutan active membership or class package, so this is an important step!
How do I check in for class?
We love to put names to faces! Please check in with your instructor at the front deskwhen youarriveat the studio.
What if I can’t make it to a class I signed up for?
We have a 2-hourcancellation policy. This means you can cancel anytime betweenthetime you sign up and 2hours before class. To cancel your class, simply tap the black “Cancel” button on the home screen of your app.
Because we limit the capacity of our classes, we do enforce a $7.99 cancellation/no-show fee*. A late cancellation/no-show will also deduct a class from a class package (10-Pack, 5-Pack, etc.). Thisfee is to make it fair for all students who wish to take classandtopreventno–shows.
*Everyone gets 1 free late cancellation per year, premium auto-renew and premium annual members get 1 free late cancellation per month.
I’m on an unlimited membership. How do I use my Bring a Friend passes?
- Bring a Friend passes are a perk for our Unlimited Auto Renew and Annual members (standard and PREMIUM).
- Members will see a “Bring Friend” button below each class for which they’re enrolled. Enter your friend’s name, email, and phone number. (Please be sure not to enter yourown information here, as that will negatively impact your account). That’s it! Your friend will receive an email confirmation and be prompted to download our app.
- We will allow you to bring the same friend to class with you one time per cycle. For example, Jane’s friend John came to class with him in March using a Buddy Pass. The next time John will be able to use one of Jane’s Buddy Passes is when her cycle renews in April.
- If you’re not seeing the Bring a Friend button, try updating our app to the latest version. Please contact us if the issue persists even after updating your app.
I have a membership/class package, why am I unable to sign up for class?
If you have a membership but you are prompted to purchase a package when you try to sign up for class, there are a few things you can check:
- Double check that you are signed into the app using the email address and password that we have on file at the studios.
- If you suspended your membership, please email or call the studio to lift your suspension.
- If you’ve been using a 10-Pack, make sure that you still have classes left on your package.
- If none of the above apply to you, fill out this form to contact us!
